Time to play The Customer Experience Game!
The Customer Experience Game is a facilitated board game in which you compete against each other in teams! Trained facilitators guide your organisation in bringing Customer Experience to life. Because of the limited time within which questions have to be answered and assignments completed, you will give your customers a voice in your (management) team and create a call to action. You will learn more about each other and each others customer experiences. Take the next step in becoming a customer focused business.
This is the ONLY management Game that is about your own customers. Plus it offers a follow-up! In doing so, you will not only reflect on a nice afternoon, but you put the theories you have learned into practice.
This is the Game for your event or meeting. You play the Game in teams against each other, battle through questions and assignements, where 1 team wins. You gather insights, ideas and inspiration to take the next step in improving the customer experience. And have some FUN!
The game takes 2 hours, but is over before you know it. The Game is supervised by trained CX professionals. In the preparation we listen to your goals and tailor the questions and assignments to your business situation. So your participants really relate to the topic during the game.
Customer Experience is important in all levels of an organisation, but is impacted highly in the boardroom. How to put the customer on the agenda? How can leaders impact customer engagement?
The Customer Experience Game helps board members with their awareness on customers and their needs and how to influence from a leadership perspective. The game takes 3 hours. In the preparation we listen to your situation, challenges and desired outcome of the meeting and tailor all questions and assignments. So all participants recognise the situation and are aligned with the topic.
Do you want to bring customer experience to life in your organisation? Learn to play the CX Game yourself. The Game becomes a tool in your own change toolkit.
To start, we explore the business situation together, to learn about customers, goals and challenges. We tailor your own CX Game program and facilitate a train-the-trainer for your colleagues. The CX Game can be played when needed to bring customer experience to life. For example in relationship with Lean, HR interventions, on-boarding of new employees or the introduction of new strategy.
Heb jij de animatie van The Customer Experience Game al eens gezien? Nog vragen?Ik hoor ze graag!
#cxgame #customerexperience #activator #gamification https://t.co/zoMy20OfGq
Wat een gaaf launching event vandaag!
Ik was én gast én onderdeel van het programma met de #cxgame op het launching event van Patricia Witkamp #witkampevents Met de gasten, veel ondernemers, hebben we besproken wat klantbeleving voor henzelf is en Patrici…https://t.co/EP0WxPoJun
Het is al vaker gezegd:
“Great Customer Experience does not happen by accident”
Dit artikel geeft goed aan wat service design is onderbouwd met gave voorbeelden
#customerexperience #cxgame #servicedesign #customerexcellence #n…https://t.co/dwSSm44VlT https://t.co/KxkvE8TT8q
Onze partner @ijgolding schreef vorig jaar een uitgebreid artikel over The Customer Experience Game. Als je dit gelezen hebt weet je exact wat de #cxgame is, doet en oplevert.
Heb je vragen? Dan hoor ik het graag
#customerexperience #cx https://t.co/Xj41Q3O8OY
The Customer Experience Game is the result of a cooperation between Nienke Bloem and Babs Asselbergs. For more information about the game, please contact us via one of the options below, or fill out the contact form.
Nienke Bloem: 06-22216210
Babs Asselbergs: 06-17443249
