Do you recognize the following?

– We have collected sufficient customer feedback; how do we convert this to ACTION?
– The customer does not get sufficient priority on the agenda during Team, Management and Board meetings.
– Customer Experience may be the theme in the organization, but what exactly does it mean to us?

Time to play The Customer Experience Game! During this interactive, informative and – most of all – exciting game, you will get to know your customers and your colleagues. The teams compete against each other to win a much desired prize. The Game can be played both in-house and at location.

What Is The Customer Experience Game?

The Customer Experience Game brings LIFE to customer focus! The Customer Experience Game is a board game. In this game you compete against each other in teams! Facilitators guide your organization in bringing Customer Experience to life. Because of the limited time within which questions have to be answered and assignments completed, you will give your customers a voice in your (management) team – you will learn to improve listening to what they are saying. You will find out more about each other and each other’s experiences. You will learn what you are good at, and what your next step will be during your journey towards a customer focused business.

This is the only Management Game which asks its participants to reflect on their own customers. Plus, this is the only game which offers a follow-up! In doing so, you will not just look back at a nice afternoon, but you will put the theories you have learned into practice.