We are very happy that we now officially are facilitators of the CX Game. The Game fits perfectly within our Customer Centricity program. We expect this game to really contribute to our goal to make DLL even more customer focused. We look forward to playing the game worldwide with as many colleagues as possible.

It was an incredibly instructive and motivating day full of energy, this is certainly thanks to the inspiring guidance of Gaby (partner CX Game N3Wstrategy)!

Mirthe Claassen, Marijke Verspeek, Erik Triepels

CX Team DLL about the CX Game as a changetool

“We’re looking back at Friday with a high satisfaction. We have received numerous compliments on how we’ve put the customer first. The CX Game gave us the interaction we were looking for, with the praise for you on facilitating the game for us.”

Harm-Jan Eikelenboom

The Greenery BV

“The CX Game, facilitated by Babs, has mainly helped on creating awareness: where are the needs of the customer, are we doing what we promise and how can I contribute? The competition element, with the customer as subject, has been a great addition to the Customer Experience workshops for our call centers!”

Juul van Schijndel

Breman Installation Group

“The development team of Tourist Experience colleagues played The Customer Experience Game. It was a nice teambuilding exercise to get acquinted with the theory around Customer Experience Strategy and the focus of the game was on our future Tourist Experience student. In the upcoming period we will follow up on the learnings of this session and we will see if we can implement this game in our new TE curriculum. Thank you for your inspiration, Babs!

Wesley Put – van den Beemd

Coordinator Tourist Experience –
NHTV University of Applied Science

“With all our employees of SnelStart we played the Customer Experience Game to improve our impact on NPS. We learned a lot, had fun and the Game was the talk during many weeks after. Even employees who don’t have daily customer contact, understood their impact on customers. Thanks Babs and Nienke for playing your Game with us.”

Frits Ploeg

Executive Director SnelStart

“If you want to act on Customer Experience in a serious and fun way with your management team, the CX game is the perfect tool. We played the Game with our complete management team. It was interactive, dynamic, full of insights and most of all: FUN. Nienke facilitated the game in her direct, no-nonse way and tailored all questions and assignments to the context of NS International.”

Harald Havenith

Sales Director NS International