Anticipation, just as fun as the real moment!

Together with friends, we organize a wine tasting several times a year. The men seek out the wine, the women cook a matching dish. Because we have been doing this for a few years now, we have had the best wines and well-known countries. Every time we put the bar a little higher, so we…

Over the top?!

I have decided to start a blog series about customer experience. I really like to write. My feelers with regard to customer experience are continuously put on. Whether it is a good or bad experience. Call it conditioned by the job. I’d like to share these experiences, because in my opinion everything could be much…

New partner

We are very proud to introduce to you our new Partner of The Customer Experience Game: Lynn Baker . As our international base is growing, we are so happy that Lynn, based in SOUTH AFRICA, is joining our circle of partners. She is speaker, CX expert and hosts customer journey mapping sessions. And as of…