5 tips to bring the Customer into your Offsite

5 tips to bring the Customer into your Offsite   While reading the article ‘6 tips for running offsites that aren’t a waste of time’ by Melissa Raffoni , I thought of the many offsites I have been a participant of. And those that I was hired to deliver a Customer Experience workshop or play…

What you reap is what you sow

It’s Wednesday morning, it is pouring rain outside. I’m sitting in tram line 13, all dry, and travel from the far west of Amsterdam to the Central Station. The conductress greets everyone who gets in with a radiant smile: “Good morning, welcome, come in.”   A smile appears on everyone’s drenched face. Regardless of the…

Without drinking, a hangover?!

Last summer I was on holiday in Sweden. During the crossing to Denmark we received an SMS from our provider that the satellite connection was switched on and that calling and surfing would cost extra money (read: a lot). In my case, I had been on that boat for at least 1.5 hours when I…

That can be done more personal and easier!

In September it was still hot outside. But the annual maintenance of our boiler is again at hand. Nowadays we receive an email with the appointment, instead of a letter. The subject of the mail is “Work receipt 1819500 Annual maintenance for the van de Noort family”. Hey, they know us, I think (van de…

Be the reason why someone smiles today!

Hip hip, hooray! After more than two and a half years, my eldest daughter’s dental braces will be removed!   For the boy next to her in another chair, it’s also the big day! The assistant who helps him, emphasizes this once again.   My daughter is lying down and the technical story starts. It’s…

Rent a car for your pleasure?!

I’ve been looking at this rainbow for 45 minutes. He became increasingly bright and in the end completely round. Welcome to Iceland! I stood outside waiting for my fellow travelers who were waiting in line to obtain our rented cars. I enjoyed! My traveling companions did not. Not only did they miss this warm and…

Tea please! Green, just green.

Would you like a cup of coffee, cappuccino, espresso? Tea please. Preferably green. Really green without lemon or any other flavour.   As a true tea lover I enjoy loose leaf tea, fresh ginger or special brands. Tea that is not only an experience in terms of taste, but tea that is also put in…