Engaging your people with CX: Introducing the Customer Experience Game

*This blog has been written by Ian Golding and was published on https://ijgolding.com/2017/08/09/engaging-people-cx-introducing-customer-experience-game/* A perennial problem for any Customer Experience Professional around the world is to find an effective way to engage people with the significance of the subject. Whilst many profess to ‘get’ Customer Experience (CX), they tend to do so instinctively, intuitively and accidentally.…

Inspiratie en lol met The Customer Experience Game

*Deze blog is geschreven door Nanda Idink, namens The Touchables en is origineel gepubliceerd op https://thetouchables.squarespace.com/blog/2016/11/21/klantbeleving-ervaren-met-the-customer-experience-game* Op 17 november zaten we met 10 leden van The Touchables in het prachtige gebouw van Ricoh in Den Bosch om een spel te spelen. Niet zomaar een spel, maar THE CUSTOMER EXPERIENCE GAME, ontwikkeld door Nienke Bloem samen met…