The CX Game is a perfect tool to use
- in a (culture) change process with strong customer focus;
- when a new customer (contact) strategy is rolled out to bring the strategy to life immediately;
- to support the implementation of a Voice-of-the-Customer or CRM program;
- in Agile and Lean environments to give the customer a voice;
- when onboarding new employees, so that you can immediately immerse them in customer focus.
We train a number of employees to become a facilitator, so that you can play the CX Game (live or online) in your own company. You will manage the change yourself and will be independent. We will prepare a suitable program based on a specified goal, desired result and company size with tailored questions and assignments.
Bring Life To Customer Focus Within Your Organization
Following completion of the Game, you will have a better idea of your company’s customer experience; you have exchanged knowledge, you are inspired and you will have specific ideas for your next step.
- your new customer (contact) strategy comes to life
- the role of a VoC program or implementation of CRM becomes clearer
- employees know better what they can do themselves to offer a distinctive experience.
In addition, you will be stronger as a team, because you have learned about each team member’s knowledge, experience and forte. Plus, what’s very important: you had lots of fun!