I have decided to start a blog series about customer experience. I really like to write. My feelers with regard to customer experience are continuously put on. Whether it is a good or bad experience. Call it conditioned by the job. I’d like to share these experiences, because in my opinion everything could be much…
We are very proud to introduce to you our new Partner of The Customer Experience Game: Lynn Baker . As our international base is growing, we are so happy that Lynn, based in SOUTH AFRICA, is joining our circle of partners. She is speaker, CX expert and hosts customer journey mapping sessions. And as of…
*This blog has been written by Ian Golding and was published on https://ijgolding.com/2017/08/09/engaging-people-cx-introducing-customer-experience-game/* A perennial problem for any Customer Experience Professional around the world is to find an effective way to engage people with the significance of the subject. Whilst many profess to ‘get’ Customer Experience (CX), they tend to do so instinctively, intuitively and accidentally.…
*Deze blog is geschreven door Nanda Idink, namens The Touchables en is origineel gepubliceerd op https://thetouchables.squarespace.com/blog/2016/11/21/klantbeleving-ervaren-met-the-customer-experience-game* Op 17 november zaten we met 10 leden van The Touchables in het prachtige gebouw van Ricoh in Den Bosch om een spel te spelen. Niet zomaar een spel, maar THE CUSTOMER EXPERIENCE GAME, ontwikkeld door Nienke Bloem samen met…