It’s Wednesday morning, it is pouring rain outside. I’m sitting in tram line 13, all dry, and travel from the far west of Amsterdam to the Central Station. The conductress greets everyone who gets in with a radiant smile: “Good morning, welcome, come in.” A smile appears on everyone’s drenched face. Regardless of the…
Last summer I was on holiday in Sweden. During the crossing to Denmark we received an SMS from our provider that the satellite connection was switched on and that calling and surfing would cost extra money (read: a lot). In my case, I had been on that boat for at least 1.5 hours when I…
In September it was still hot outside. But the annual maintenance of our boiler is again at hand. Nowadays we receive an email with the appointment, instead of a letter. The subject of the mail is “Work receipt 1819500 Annual maintenance for the van de Noort family”. Hey, they know us, I think (van de…
Hip hip, hooray! After more than two and a half years, my eldest daughter’s dental braces will be removed! For the boy next to her in another chair, it’s also the big day! The assistant who helps him, emphasizes this once again. My daughter is lying down and the technical story starts. It’s…
I’ve been looking at this rainbow for 45 minutes. He became increasingly bright and in the end completely round. Welcome to Iceland! I stood outside waiting for my fellow travelers who were waiting in line to obtain our rented cars. I enjoyed! My traveling companions did not. Not only did they miss this warm and…
Would you like a cup of coffee, cappuccino, espresso? Tea please. Preferably green. Really green without lemon or any other flavour. As a true tea lover I enjoy loose leaf tea, fresh ginger or special brands. Tea that is not only an experience in terms of taste, but tea that is also put in…
Together with friends, we organize a wine tasting several times a year. The men seek out the wine, the women cook a matching dish. Because we have been doing this for a few years now, we have had the best wines and well-known countries. Every time we put the bar a little higher, so we…
I have decided to start a blog series about customer experience. I really like to write. My feelers with regard to customer experience are continuously put on. Whether it is a good or bad experience. Call it conditioned by the job. I’d like to share these experiences, because in my opinion everything could be much…
We are very proud to introduce to you our new Partner of The Customer Experience Game: Lynn Baker . As our international base is growing, we are so happy that Lynn, based in SOUTH AFRICA, is joining our circle of partners. She is speaker, CX expert and hosts customer journey mapping sessions. And as of…
*This blog has been written by Ian Golding and was published on https://ijgolding.com/2017/08/09/engaging-people-cx-introducing-customer-experience-game/* A perennial problem for any Customer Experience Professional around the world is to find an effective way to engage people with the significance of the subject. Whilst many profess to ‘get’ Customer Experience (CX), they tend to do so instinctively, intuitively and accidentally.…
*Deze blog is geschreven door Nanda Idink, namens The Touchables en is origineel gepubliceerd op https://thetouchables.squarespace.com/blog/2016/11/21/klantbeleving-ervaren-met-the-customer-experience-game* Op 17 november zaten we met 10 leden van The Touchables in het prachtige gebouw van Ricoh in Den Bosch om een spel te spelen. Niet zomaar een spel, maar THE CUSTOMER EXPERIENCE GAME, ontwikkeld door Nienke Bloem samen met…